Get Professional Technical Support! We provide assistance that extent from basic to advance configuration for Grandstream UCM IP PBXs. We have been installing and providing technical support for Grandstream IP PBXs phone systems Since 2013.
Our focus is on Small Businesses with ten or fewer employees and Medium-sized businesses with more than fifty workers. All support and service are done remotely. We can connect to your phone system via the built-in GUI interface or directly to any computer desktop or laptop in the same network with Teamviewer to access the Grandstream IP PBX appliance.
Our main competitive advantage is that we are responsive to your Grandstream support needs. Most technical support requests can be managed the same day to get your IP PBX up and running!
Here are the major issues that we help Grandstream IP PBX customers on a daily basis.
Adding, Changing and Deleting Users and Extensions
Provisioning GRP2600, GXP2100, GXP1600 and GXP1700 series
Auto Attendant, IVR Configuration and Call Routing
CRM Integrating: Sugar CRM, Vtiger, Zoho, Salesforce and ACT!
Message On Hold, Intercom, Voicemail to Email & More
Remote Extensions and GS Wave mobile APP Setup
Software, Firmware Upgrades and Maintenance
SIP Trunks and DID’s configuration
Local and Network setup for Call Recording
Phone System Down is considered a high priority ticket and we would give this ticket a high priority.
You can obtain support by purchasing available block time in our store. Most new customers purchase two to six hours of support time. once you purchase a package, you will have access to our customer portal.