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Customers Questions Answered

Online Support2020-11-22T13:20:17-05:00
Transferring Calls to User Voicemail2020-11-22T18:11:45-05:00

How to Transfer a Call Directly to a User Voicemail?

When you are on the call, press the dual phone key ☏⇾☏ on the telephone, then dial *99, followed by the user voicemail extension number, and press the double phone key ☏⇾☏ again to complete the transfer to the user mailbox.

Sheet Cheat

☏⇾☏ *99 Ext 102 ☏⇾☏.

Note: The example sheet cheat is using extension #102 as a destination.

Transferring Calls to Another Extension2020-11-22T18:06:29-05:00

How to  Transfer a Call to Another User?

There are two methods to successfully transfer a call to another user extension; attended or unattended. An attended transfer allows announcing the caller to the user, letting them know who is calling before transferring the call. On the other hand, unattended is a blind transfer method where the caller is transferred immediately without announcing it.

  • Attended transfer: When you are on the call, press the dual phone key ☏⇾☏ on the telephone and enter the user destination number; where do you need to transfer the call and press the “AttTrnf” shortcut key at the bottom of the LCD screen; if the person decides to take the call, press Transfer again to finish it; otherwise press split and select the caller line to return to the call.
  • Unattended transfer: When you are on the call, press the dual phone key ☏⇾☏ on the telephone and enter the user extension number, where you need to transfer the call and press the double phone key ☏⇾☏ again to complete the transfer.

Sheet Cheat

Unattended: ☏⇾☏ Ext 102 ☏⇾☏
Attended: ☏⇾☏ “AttTrnf” Ext 102 ☏⇾☏

Note: The example sheet cheat is using extension #102 as a destination.

Changing Voicemail Password2020-11-22T18:21:46-05:00

How to change the mailbox PIN?

To change the mailbox PIN on the desired phone, press the envelope key ✉ or press * 97 to access the voicemail menu, then enter the default PIN (default PIN is 0000) followed by the pound key #.

Once you’re on the main menu, press 5 for the advance option.

To change the mailbox PIN, press 6 and enter the new 4 digit PIN followed by the pound key #

Sheet Cheat

✉ > 0000# > 5 > 6 > New PIN > #

Setting up Voicemail Greeting2020-11-22T18:26:15-05:00

How to Set up the Voicemail Greeting?

To set up the voicemail greeting on the desired phone, press the envelope key ✉ or press * 97 to access the voicemail menu, then enter the default PIN (default PIN is 0000) followed by the pound key #.

Once you’re on the voicemail main menu, press 5 for the advance option.

  • To record a greeting, press 1
  • Choose greeting 1

Follow the prompts to complete the voicemail greeting setup.

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