ON DRIVE TECHS provides you with phone services over your broadband connection. There is an important difference between the ON DRIVE TECHS service and the phone service provided over a traditional phone line — this difference is that the 9-1-1 dialing feature with ON DRIVE TECHS has important limitations that you should be aware of and that you advise others that may use the ON DRIVE TECHS service in your residence or business.
YOU ARE RESPONSIBLE FOR ACTIVATING THE 9-1-1 DIALING FEATURE BY TAKING AFFIRMATIVE STEPS TO REGISTER THE ADDRESS WHERE YOU WILL USE THE ON DRIVE TECHS SERVICE BY LOGGING INTO YOUR CONTROL PANEL AND PROVIDING A VALID PHYSICAL ADDRESS.
IF YOU MOVE THE LOCATION OF WHERE YOU USE THE ON DRIVE TECHS SERVICE, YOU MUST AFFIRMATIVELY ACTIVATE THE 9-1-1 DIALING FEATURE AT THAT LOCATION BY REGISTERING THE ADDRESS. IF YOU FAIL TO REGISTER YOUR LOCATION OR CHANGE THE ADDRESS TO A NEW LOCATION, THE 9-1-1 DIALING FEATURE WILL NOT FUNCTION PROPERLY AND POTENTIALLY NO EMERGENCY SERVICE WILL BE SENT TO YOUR LOCATION.
Additional limitations are as follows:If you lose power or there is a disruption to power at the location where ON DRIVE TECHS is used, neither ON DRIVE TECHS nor the 9-1-1 dial feature will function until power is restored. You should also be aware that after a power failure or disruption, you may need to reset or reconfigure the ON DRIVE TECHS device prior to utilizing the service, including the 9-1-1 dialing feature.
If your Internet connection or Broadband Service is lost, suspended, terminated or disrupted, neither ON DRIVE TECHS nor the 9-1-1 dial feature will function until the Internet connection or Broadband Service is restored.
If your ON DRIVE TECHS account is suspended or terminated, the ON DRIVE TECHS service outage will prevent the 9-1-1 dialing feature from functioning. There may be a greater possibility of network congestion and/or reduced speed in the routing of a 9-1-1 dialed calls utilizing ON DRIVE TECHS as compared to traditional 911 dialing over traditional public telephone networks.
You are responsible for the accuracy and the completeness of the address that you submit to ON DRIVE TECHS for the location at which ON DRIVE TECHS will be used and to which emergency service will be sent in the event that you use the ON DRIVE TECHS 9-1-1 dialing service. You are responsible for updating and of the advising us of any and all changes to the address or location at which ON DRIVE TECHS will be used.
ON DRIVE TECHS uses a third party to route the 9-1-1 dialed calls to the applicable local emergency response center or to the national emergency calling centers. We make no warranties or guarantees as to whether, or the manner in which, 9-1-1 dialed calls that you make are answered or responded to by the local emergency response center or by the national emergency calling centers. We disclaim any and all liability or responsibility in the event that the third party data used to route 9-1-1 dialed calls is incorrect or yields an erroneous result. Neither ON DRIVE TECHS, its officers, directors, stockholders, parent corporation, its affiliated or subsidiary corporations, employees, representatives or agents may be held liable for any claim, damage or loss, and you hereby waive any and all such claims or causes of action, arising from or relating to ON DRIVE TECHS 9-1-1 dialing service unless such claims or causes of action arise from ON DRIVE TECHS’s gross negligence, recklessness or willful misconduct.
You agree to release, indemnify, defend and hold harmless ON DRIVE TECHS, its officers, directors, stockholders, parent corporation, its affiliated or subsidiary corporations, employees, representatives or agents and any other service provider who furnishes services to you from any and all claims, damages, losses, suits or actions, fines, penalties, cost and expenses (including, but not limited to, attorney fees) or any liability whatsoever, whether suffered, made, instituted or asserted by you or by any other party or person, for any personal injury to or death of any person or persons, or for any loss, damage or destruction of any property, whether owned by you or others, or for any infringement or invasion or the right of privacy of any person or persons, caused or claimed to have been caused, directly or indirectly, by the operation, failure or outage of services, incorrect routing, or use of, or inability of a person to use, ON DRIVE TECHS 911 dialing feature or service or access emergency service personnel.
EquipmentON DRIVE TECHS provides all one line business customers with a telephone adapter solution to use to connect to our service. This device remains the property of ON DRIVE TECHS and must be returned to cancel service. Users are not authorized to update the firmware, load third-party firmware, or otherwise tamper with ON DRIVE TECHS owned devices. If a user attempts any of these things and damages the device, they will be responsible for the purchase of the device for $149.95.
Users must not attempt to reset the device to a factory default setting by using the “reset button” on the back of the device. If a user resets the device using this reset button, ON DRIVE TECHS will NOT issue a replacement and the device will need to be shipped back to ON DRIVE TECHS at the user’s expense for reprograming. A $50 administrative fee will be charged for this programming. Service credits will NOT be issued for the time the service is down due to the user-initiated device reset.
The use of any other third party devices (such as ATAs) or software (such as Asterisk) is strictly prohibited. Users who attempt to circumvent this restriction face immediate termination of their service. ON DRIVE TECHS reserves the right to remotely access and manage any devices connected to our network.
MiscellaneousON DRIVE TECHS reserves the right to refuse to provide service to anyone at its sole discretion with or without reason. ON DRIVE TECHS also reserves the right to terminate accounts with or without reason at its sole discretion. If ON DRIVE TECHS terminates service for any reason other than a Terms of Service violation, the customer will receive a full prorated refund for any prepaid service. If ON DRIVE TECHS terminates service for Terms of Service violation, the user is not entitled to any refund.
SupportON DRIVE TECHS provides support for using our service and provided hardware only. We do not provide troubleshooting or support for routers, computers or internet connections. The provided phone adapter or PBX has a built in router is designed to be connected directly to a modem and then your existing router or computer connected to the built in router. If you connect the ON DRIVE TECHS adapter or PBX to an existing router, we cannot provide troubleshooting for your router if service does not work properly.
Service LimitationsDue to the nature of all VoIP services, ON DRIVE TECHS service is not designed to be used for data connections with modems, home security systems, fax machines and related devices. It is optimized for voice only and you may experience issues and inconsistencies when using ON DRIVE TECHS service in non-voice scenarios.
Business Use OnlyON DRIVE TECHS services are intended for normal business use only. Any other use is strictly prohibited. ON DRIVE TECHS uses automated systems to monitor usage to detect patterns which are typical of non-normal business use such as autodialing, continuous call forwarding, frequent, excessively long calls to single numbers, etc. The ON DRIVE TECHS plans are designed for customers with average usage of under 3,000 outbound minutes per month per line. Accounts exceeding 3,000 minutes outbound per month on a regular basis may be subject to review and reclassification. ON DRIVE TECHS shall have sole discretion to determine whether service is being used for business purposes or not. ON DRIVE TECHS does not provide sip trunking services at this time.
CancellationsAll cancellations must be made online at www.ondrivetech.com/cancel
For more information regarding cancellation procedure, please email support (at) ondrivetech.com
Before a cancellation can be processed, users must return the provided ON DRIVE TECHS phone adapter. If a user wishes to cancel service without returning the ON DRIVE TECHS phone adapter, a $149.95 fee for the purchase of the adapter will be charged.